At TopLighting.ca, we are dedicated to ensuring that your lighting products arrive in perfect condition and as quickly as possible. Please read through our shipping guide to understand how we process and deliver your order.
1. Shipping Methods
- Standard Shipping (Free Shipping)
2. Order Processing
The total delivery time consists of Processing Time and Shipping Time.
- Processing Time: This is the time required to prepare your order for dispatch. It includes product preparation, quality checks, and packaging. Typically, our processing time is 1-3 business days. Once your order is dispatched, we will send you a tracking number for convenience.
- Shipping Time: This refers to the time it takes for your order to reach your destination once it has been shipped.
3. Delivery Times
- Standard Shipping: 2-5 working days
4. Tracking Your Order
Once your order is dispatched, we will send you an email containing tracking details. You can use the tracking number to monitor the progress of your delivery.
5. Packaging
Your lighting fixtures will be securely packaged in durable boxes to protect them during transit. Whenever possible, we use eco-friendly packaging materials to reduce our environmental impact.
6. Customs Duties & Taxes
Any applicable customs duties will be displayed at the time of payment. In most cases, no additional charges will be required after completing your purchase. You will not face any surprise fees when your package arrives.
7. Lost or Damaged Items
If your order is lost or arrives damaged, please contact us immediately. We will work with the courier to resolve the issue and arrange for a replacement or refund if necessary.
8. Need Help?
If you have any questions about shipping or need assistance, our customer service team is here to help. Feel free to reach out!