At TopLighting.ca, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return most items within 7 days of receipt for a full refund or exchange. Please review our return policy below for more details.
1. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be in their original, unused condition, and in the original packaging.
- Certain items, such as custom-made or special-order products, may not be eligible for return. Please contact our customer service team to confirm the return eligibility for these products.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team to request a return authorization.
- Once your return request is approved, you will receive return instructions and a return shipping label (if applicable).
- Pack the item securely in its original packaging and include the order confirmation or packing slip.
- Ship the item back to us. Please note that the return shipping cost is the customer’s responsibility unless the item is defective or damaged.
3. Refunds and Exchanges
- Refunds: Once we receive the returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
- Exchanges: If you prefer an exchange instead of a refund, please contact us when initiating the return. We will arrange for the exchange of the product, and shipping charges may apply.
4. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund and cover the return shipping costs. Please keep the original packaging for inspection purposes.
5. Non-Returnable Items
The following items are not eligible for return:
- Items marked as non-returnable or final sale.
- Products that have been used or altered in any way.
- Custom-made or special-order items.
6. Lost or Missing Items
If your order is lost or missing, please contact us within 7 days of the estimated delivery date. We will investigate the issue with the courier and work to resolve it as quickly as possible.
7. Need Help?
If you have any questions or need assistance with your return, our customer service team is here to help. Please don't hesitate to contact us.